RETURNS & REFUNDS

Due to the handmade nature of our products, we are unfortunately unable to offer refunds or exchanges.

Shipping fees are non-refundable, except in the event of an error on our part.

DAMAGED ORDERS

We do our best to carefully package your orders; however, once your order leaves our workshop, it is in the hands of the shipping carrier.

If your order arrives damaged, please contact us as soon as possible by email at info@josephineco.ca, with your order number in the subject line, and include photos of the damaged order.

We will respond within 48 business hours with the next steps.