FAQs

If you do not find the answer to your questions here, do not hesitate to contact us.

Contact

Our candles are handcrafted in our workshop in Les Cèdres. Everything is created, poured, labeled and packaged by the team at Joséphine Co.

The delivery time obviously depends on the place where the order is sent. We do everything in our power to ensure that your products reach their destination within 5 working days of purchase.

We have created these limited editions according to the season. Certain fragrances are more popular depending on the time of the year. We realized that many of you were enthusiastic about discovering new fragrances and that is why we design, in addition to our nine regular candles, seasonal exclusives. If you liked one of our old candles, don't hesitate to let us know since customers' favorites often come back to the store.

You can consult the page created to answer your questions.

Our raw material, coconut & soy wax, is certified vegan. In addition to being a renewable and sustainable resource, coconut wax is an excellent ecological choice. Thanks to it, the candles burn slowly and cleanly, without chemicals or harmful substances.

No. All fragrances are carefully selected. We use clean, phthalate-free fragrance oils that are unique, sophisticated, and created from fine oils, pure essential oils from around the world.

You can consult the maintenance page (link) which has been written to answer all your questions concerning the maintenance of candles made by hand in Quebec.

You can consult the page (link) that we have written specifically for this type of wick.

You can consult the page (link) which has been written to answer all your questions regarding the maintenance of our handmade candles in Quebec.

You can consult the page (link) which has been written to answer all your questions regarding the maintenance of our handmade candles in Quebec.

VEGAN

Our wax and our fragrances are not tested on animals and are from vegetable sources.

ECOLOGICAL

Our wax is biodegradable and natural.

HANDMADE

All products are handmade in our workshop.