Privacy Policy by Joséphine Co

This Privacy Policy describes how your personal information is collected, used and shared when you visit (the "Site") or you make a purchase.

Personal information collected

When you go to the site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some cookies that are installed on your device. In addition, when you browse the site, we collect information about the web pages or individual products that you are viewing, websites or search terms that have allowed you to arrive on the site, as well as information on how which you interact with the site. We designate this information automatically collected under the "Device Information" appellation.

We collect information about the device using the following technologies:


Here is a list of control files that we use. We have listed them here so you have the opportunity to choose whether you want to allow them or not.

_Session_id, single session identifier, allows Shopify to store information about your session (referring, return page, etc.).

_Shopify_Visit, no data retained, persists for 30 minutes since the last visit. Used by the internal tracking system for the supplier's statistics of our website to record the number of visits.

_Shopify_uniq, no data retained, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits from a single client store.

Cart, unique identifier, persists for 2 weeks, stores the information relating to your shopping cart.

_secure_session_id, single session identifier

Storefront_digest, unique identifier, undefined if the shop has a password, it is used to find out if the current visitor has access.
- "Log Files" follow site activity and collect data such as your IP address, the browser type you use, your Internet service provider, your references and output pages, and your timestamp data (date and hour).
- "invisible pixels", "tags" and "pixels" are electronic files that record information about how you browse the site.
[Insert the descriptions of other types of tracking technologies you use]]
In addition, when you make or attempt to make a purchase through the site, we collect some information about you, including your name, billing address, shipping address, payment information (including your numbers Credit Cards [[Insert other payment methods accepted, if any]], your e-mail address and your phone number. This information automatically collected are designated by the name "command information".

[[Insert all other information you collect, if applicable: Offline data, data / lists purchased for marketing purposes]]

When we use the term "Personal Information" in this Privacy Policy, we are referring to both the device information and the information on the order.

How do we use your personal information?

As a general rule, we use the information on the order we collect to process any order passed through the site (including to process your payment information, organize the shipment of your order and provide you with invoices and / or Order confirmations). In addition, we use this information about the order for:
Communicate with you;
evaluate fraud or potential risks; and
When this corresponds to the preferences you have communicated to us, provide you with information or advertisements for our products or services.
[[Insert other uses that are made about the command]]]
We use the device information (especially your IP address) that we collect to evaluate potential fraud or risks and, more generally, to improve and optimize our site (for example, by generating analyzes on how Our customers travel and interact with the site, and to evaluate the success of our advertising and marketing campaigns).
[[Insert other uses that are made information about the device, particularly in terms of advertising and retribing]]
Sharing your personal information

We share your personal information with third parties who help us use them for the purposes described above. For example, we use Shopify to host our online store - To learn more about using your personal information by Shopify, please visit the following page: We also use Google Analytics to better understand how our customers use the site - to learn more about using your personal information by Google, please visit the following page: POLICIES / PRIVACY /. You can also disable Google Analytics here:

Finally, we may also share your personal information to comply with applicable laws and regulations, respond to an assignment, a search warrant or any other legal application of information we receive, or to protect our rights.
[[Include the following paragraph if you use recovery marketing or targeted advertising]]
Behavioral advertising
As noted above, we use your personal information to offer targeted advertisements or marketing messages that, in our opinion, may interest you. To learn more about the operation of targeted advertising, you can check the information page of the Network Advertising Initiative (NAI) at: How-Does-It-Work.

You can refuse targeted advertising here:
Include the links to deactivate the services used.
Some common links:
Facebook -
Google -
Bing -
In addition, you can refuse some of these services by going to the Digital Advertising Alliance deactivation portal at

Do not follow
Please note that we do not change the data collection of our site and our use practices when we detect a "do not follow" signal on your browser.

[[Include the next paragraph if you are in Europe or if your shop has customers in Europe]]

If you are a Canadian resident (NE), you have a right of access to the personal information we hold about you and you can ask that they be corrected, updated or deleted. If you wish to exercise this right, please contact us through the details specified below.
In addition, if you are a Canadian resident (NE), note that we are dealing with your information in order to fulfill our contractual obligations towards you (for example if you place an order on the site) or to continue our business interests legitimate, listed above. Please also note that your information will be transferred outside Canada, including the United States.

Data retention
When you place an order through the site, we keep the information on your order in our folders unless and until you asked us to delete them.

[[Insert the following paragraph in case of minimum age obligation]]
The site is not intended for individuals less than [[insert age]].

We may have to change the present confidentiality policy from time to time to reflect, for example, changes to our practices or other operational, legal or regulatory grounds.
To learn more about our privacy practices, if you have any questions or if you wish to file a complaint, please contact us by e-mail at

wood wick

Wood wicks are used differently than regular cotton wicks and I will highlight a few tips to maximize the usage and durability of your candle. Your wick will be able to burn better and be consumed completely.

The wood wick must be very short at all times. This may seem unusual, but this aspect is very important.

Before relighting your wood wick, make sure you have removed the blackened wood. The latter is composed of the ashes of the wick. However, the candle will not be able to relight without removing this small part. Use the beveled scissors to cut the wick or a handkerchief then pinch the blackened end.

You may have to light the wick several times before the wood ignites. It's a bit like a campfire. You have to give the wood time to catch fire. We advise you to tilt the candle slightly and light it with the lighter, holding the flame on the wood wick for a few seconds.

Very important : the candle should not be close to a fan or a draft. The air will blow on the wick and cause it to go out...


Our wax and our fragrances are not tested on animals and are from vegetable sources.


Our wax is biodegradable and natural.


All products are handmade in our workshop.